Frequently Asked Questions

CareEMR is a completely integrated EMR and Practice Management (PM) suite designed for ambulatory care environments. The system includes broad functionality that automates the entire workflow from when a patient schedules an appointment to when they leave the office. Some notable features of this system are:

• Ease of Use – The CareEMR system was designed with usability in mind. This is emphasized in a number of usability and efficiency features, including a streamlined and configurable User Interface (UI), intelligent lookups, mobile device support and seamless integration with supporting office systems. Additionally, practice billing and payment posting is enhanced with automated submission and payment posting support.
• Configurable - CareEMR is designed to work the way you do. The system is easily configured to match and support your practice workflow rather than forcing you to match its design. Integration with existing systems is easily accommodated allowing you to select only the features you need.
• Web-based - CareEMR uses a web-based interface. This provides for both cloud-based as well as dedicated local deployment models. Using cloud-based technology you can access the CareEMR system anywhere and anytime with complete security. Additionally, the CareEMR system can include a Patient Portal (CarePortalOnline) allowing you and your patients the ability to communicate over the Internet.
• Interoperable - Interoperability is critical in the increasingly connected healthcare system of today. CareEMR is firmly committed to providing such interoperability through compliance to industry and governmental standards. You can rest assured that the CareEMR solution is fully certified to HIPAA and HL7 standards and supports support effective interoperability via EDI.
• Scalable - The system is highly scalable making it well suited for a range of practices, from solo practices to large clinics with hundreds of providers. And finally, the system also provides a variety of specialty-specific templates that can address the unique needs of a wide variety of practices.

Reducing the cost of healthcare delivery is a primary feature of CareEMR. This is accomplished in a number of ways.

• Reduced complexity & timelines for insurance payments / receivables.
• Billing & Accounting can be made accurate to reduce and avoid losses.
• Mistakes can be identified quickly and can be avoided by intrinsic validations, check-points, alerts and warnings.
• Workflows can be configured to eliminate missing charges.
• Minimize redundancy and duplication of data.
• Information can be up-to-date and accessible when and where needed.
• Processes & workflow can be made efficient to optimize resource utilization.

CareEMR has a number of distinctive characteristics that aid in efficient adoption. These include:

• CareEMR is very easy to adapt even for the beginners since it is very intuitive and simple to learn.
• It provides standard workflows that are logically sequenced and configured based on existing processes with enhanced user experience. It was designed with the help of inputs from multiple medical practitioners. Hence, it follows standard medical process workflows and has templates that are easily adapted for the practice by the medical practitioners including nursing and administrative staff.
• Training time is minimized through the numerous “ease of use” features.
• Our implementation methodology conforms to industry ‘best practices” ensuring that existing business operations have minimum disruption.

CareEMR support both Cloud-based and local deployment models. Additionally, we support both perpetual license and subscription based usage models. In this manner, adoption methods can be tailored to the healthcare practice’s needs. Some characteristic of this flexibility is as follows:

Cloud-based Deployment:
• The cost of ownership due to infrastructure is very low – and it can get staged as the enterprise grows.
• Only need PCs & laptops and mobile devices such as iPads / tablets that can run standard internet browsers.
• Internet connectivity of about 5MBPS through Local Area Network and / or as Wi-Fi is required.

Local Deployment:
• For an enterprise has about 10 practitioners and about 10 concurrent users, you can have one standard Server Class machine acting as the DB and Application Server with the required number of PCs and Laptops accessing the application. It will be ideal to have 2 such devices to enable high-availability.
• For larger enterprises with > 50 concurrent users it is advisable to have separate Database & Application Servers (Server Class}, a standard PC as a Print Server and the required number of Client PCs / Laptops with high speed supporting LAN network.
• Based on the specific needs of the implementation, we provide specific requirements on the hardware / software.

CareEMR can be configured to enable the enterprise to minimize the paper documents to the maximum extent possible while following the statutory norms of the region. Our Care suite includes document management solution that can also enable maintaining documents in digital format by scanning and archiving them after appropriate tagging / indexing, etc. These documents can be accessed based on defined access protocols and can be annotated, reviewed, approved / authenticated, rejected, edited, re-printed, etc. These documents can also be handed over to the patients and other users in the form of DVDs or other digital media.

We recognize that product support is a critical as the performance of the product in day-to-day operations. We offer a variety of support packages that can be tailored to you practice needs. As a nationwide healthcare solution, we offer support that spans the entire U.S. and is there to meet the specific business needs you may have. Additionally, for more complex issues, we have a dedicated product staff working in our technology centers that are ready and available to solve your problems.

To facilitate efficient problem resolution, our support includes a variety of mechanisms (online chat, phone, onsite, etc.). We also provide a tool to facilitate communication of issues that arise. This automated tool allows for communication, tracking, and escalation of problems directly from your system.

• Our organization includes a dedicated Product Engineering team that caters to upgrades and releases at regular intervals. The regular upgrades and releases are typically driven by industry compliance needs (meaningful use, ICD, etc.), market requirements & trends and competition analysis.
• We generally provide a Major Release every quarter and a few interim releases and upgrades for specific requirement / bug fixes.
• CareEMR is a global product built based on inputs from multiple stake-holders such as industry experts (Doctors, nurses, healthcare IT consultants, etc.), user groups, prospective customers providing feedback, etc. Hence, the product has a definite roadmap with periodic upgrade releases. Each such release would include the list of features / functions added or modified.
• We encourage all our clients to provide list of required features / functions that could be specific to their operations. We follow standard Build & Release process for release of upgrades. This is provided in a separate document.

• Every change request / defect fix is undertaken by the Product Engineering team which will undertake Unit Testing before releasing to the QA team. The QA team will undertake Stress Testing, Functional Testing and Regression Testing before releasing to the Client.
• The testing team logs every defect into a standard issue register with unique identification & tracking mechanism until the defect is closed.
• It is always ensured that Severity Level 1 and Severity Level 2 defects are NOT leaked out to the client sites.
• Appropriate training / documentation / release notes are provided to the users to educate about the new changes / enhancements.

CareEMR provides numerous benefits to a healthcare organization. From the EMR side, CareEMR is a robust, comprehensive, and affordable solution that is Stage 1 ONC-ATCB certified. The system is fully compliant with HIPAA standards and meets the requirements of HL7 for information transfer. Additionally, this integrated system provides superior Practice Management (PM) benefits. It is an effective business solution designed as a tool for physicians to improve patient service and care. Specifically:

• Lower cost of ownership – Supporting Cloud-based deployment modell.
• Simple to use & adopt / implement.
• Early return on investment.
• Comprehensive and feature-rich functionality.
• Intuitive UI.
• Standard workflows.
• Fully compliant with both industry and governmental standards and requirements.
• Flexible – parameter driven – easy to customize based on the requirements of the enterprise.
• Extensive queries & reports with multi-level criteria.
• Flexible workflows support streamlining of operations.
• Optimizes the resource utilization.
• Supports and facilitates pattern analysis – clinically as well as administratively.
• Focuses on reduction of errors – clinical & administrative based on validations, checks & confirmations, authentications & verifications, etc.
• Robust security providing User-level access control, secure access – physical as well as data.
• Audit log of all transactions – user ID, date & time with location.
• HIPAA compliant for patient data access and exchange with external entities.
• Certified ONC-ATCB – Meaningful Use.
• Supports SSL based exchange of data (encryption).
• Supports electronic data exchange (EDI – HIPAA 5010) with insurance payers through standard payment gateways – eligibility / approvals / bills & claims submissions / payments / settlements.
• Supports ICD & CPT codes with standard service charge schedules.
• Can be integrated with external applications through HL7 messaging standards.
• Can be integrated with external devices – cameras, lab analyzers, bar code scanners / printers, smart cards & card printers, POS, mobile devices, etc.
• Integrated with NewCropRx for drug prescription and charges.
• Can be deployed along with our Patient Portal solution (CarePortalOnline) enhancing the user experience through remote access and interaction across the healthcare ecosystem – provider, payer & patient.
• Comprehensive & reliable support.
• Committed product roadmap based on feedback from user groups, prospects, industry experts, industry / technology advancements & trends, statutory mandates, etc.
• Periodic upgrades & releases.
• Application developed through standard development & testing processes.